INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will my package be left at my door?

No. All shipments require an adult signature upon delivery and cannot be left at your door. Please note that after completing checkout, your payment instructions will be sent to you via email or SMS. Your order will only begin processing once you reply with a photo or screenshot of your payment receipt as proof of payment.nearby depot or tell us how you want it delivered to you at your convenience.

How long does it take for orders to ship out?
  • Most orders ship within 1–2 business days after your payment is finalized. Please note that checkout does not immediately trigger processing. We will first send your payment details via email or SMS. You must reply with a copy or photo of your payment receipt; your order will be processed and prepared for shipment only after this proof of payment is received and verifiedtimes may be slightly delayed.
Do you offer free shipping?
Yes. Orders of $250 or more qualify for free shipping once your proof of payment is verified.
 
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Contact Us

     

    Prime Reloaders LLC is an online-only operation, meaning we do not run public retail showrooms, and our listed business locations serve strictly as non-public distribution facilities. To maintain maximum efficiency, focus entirely on rapid order fulfillment, and offer the lowest prices possible, we do not operate a telephone call center. Our sole method of customer communication is via email.
    Get in Touch with Our Team
    At Prime Reloaders LLC, we keep our operations highly streamlined so we can focus entirely on lightning-fast order fulfillment and meticulous HazMat packaging. To maintain this efficiency and keep our consumer prices as low as possible, we do not operate a traditional telephone call center or a public retail showroom. Our sole and exclusive method of customer communication is via email.
    Our Support Email
    For all inquiries regarding order status, stock availability, bulk purchases, or shipping logistics, please email us directly at:
    👉 support@primereloaders.com
     
     
    Corporate & Fulfillment Records
    East Coast Store
     

    Business Legal Name: Prime Reloaders LLC

    Real Street Address: 2257 East 16th Street, Brooklyn, NY 11229

    Phone Number: (217) 291-3215

    Email: sales@primereloaders.com