INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will my package be left at my door?

A: All orders containing Primers or ammunition will have a Signature Requirement upon delivery. If you are unable to receive and sign for your package(s) upon delivery, it will be shipped to a nearby depot or tell us how you want it delivered to you at your convenience.

How long does it take for orders to ship out?

Most orders will ship within 1-3 business days, with a few exceptions:

  • If there is a Restricted item in your order, there will be a delay while we initiate and wait for the transfer from the CFO of your province. Transfer times vary by province and are not a prescribed amount of time. Your order will ship out promptly after the transfer approval is received.
  • If there is a Non-Restricted item in your order, we are required to obtain a Reference # from the CFO prior to shipping. orders will ship within 1-7 business days.
  • If any details within your order are incorrect (billing, shipping, PAL #, DOB, etc.). We will contact you for correction prior to shipping.
  • During sale periods, with larger than average sales volumes, shipping times may be slightly delayed.
Do you offer free shipping?

 We do offer free shipping for orders above #250 just for the United Sate 

Can I cancel an order before it ships?

A: Our goal is to ship every order out as quickly as possible. Regretfully, we are rarely able to cancel an order once processing has begun on it.

  • For orders placed during non-operating hours, use the (?) Help button at the bottom right to request a cancellation and we’ll do our best to halt it.
  • Orders with firearms require additional procedures and can sometimes be delayed for days or more. Cancellations during the processing period will have a 10% re-stocking fee applied.
  • Orders that have shipped can be returned by refusing the parcel(s) upon delivery. A refund will be provided for the product(s). A re-stocking fee may apply.
My package was “Returned to Sender”. What happens now?

 If you’d like your order re-shipped, just click the (?) Help button at the bottom right and leave us a message.

  • Otherwise, upon the parcel’s return, the product(s) in the order will automatically be refunded.
  • Shipping fees will apply for unclaimed packages and incorrect addresses.
 
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    CONTACT US ON SIGNAL

    NUMBER : +1 (213) 262 3002