INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will my package be left at my door?

A: All orders containing Primers or ammunition will have a Signature Requirement upon delivery. If you are unable to receive and sign for your package(s) upon delivery, it will be shipped to a nearby depot or tell us how you want it delivered to you at your convenience.

How long does it take for orders to ship out?

Most orders will ship within 1-3 business days, with a few exceptions:

  • If there is a Restricted item in your order, there will be a delay while we initiate and wait for the transfer from the CFO of your province. Transfer times vary by province and are not a prescribed amount of time. Your order will ship out promptly after the transfer approval is received.
  • If there is a Non-Restricted item in your order, we are required to obtain a Reference # from the CFO prior to shipping. orders will ship within 1-7 business days.
  • If any details within your order are incorrect (billing, shipping, PAL #, DOB, etc.). We will contact you for correction prior to shipping.
  • During sale periods, with larger than average sales volumes, shipping times may be slightly delayed.
Do you offer free shipping?

 We do offer free shipping for first time buyers

Can I cancel an order before it ships?

A: Our goal is to ship every order out as quickly as possible. Regretfully, we are rarely able to cancel an order once processing has begun on it.

  • For orders placed during non-operating hours, use the (?) Help button at the bottom right to request a cancellation and we’ll do our best to halt it.
  • Orders with firearms require additional procedures and can sometimes be delayed for days or more. Cancellations during the processing period will have a 10% re-stocking fee applied.
  • Orders that have shipped can be returned by refusing the parcel(s) upon delivery. A refund will be provided for the product(s). A re-stocking fee may apply.
My package was “Returned to Sender”. What happens now?

 If you’d like your order re-shipped, just click the (?) Help button at the bottom right and leave us a message.

  • Otherwise, upon the parcel’s return, the product(s) in the order will automatically be refunded.
  • Shipping fees will apply for unclaimed packages and incorrect addresses.
 
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    How are reloading items and ammunition shipped? Can they be shipped together?

    A: Primer’s and ammunition ship discretely with no visible identifying markings, much like anything else. They cannot be shipped in the same box. For orders that have both:

    • Order will ship in multiple packages. You will receive one tracking for both.
    • Your Orders will be ship through CANADA POST. Ammunition through UPS. Any other products will be included in one or the other.
    • Ammunition ship with a delay due to the additional requirements with the CFO. The Ammunition may ship several days after the rest of your order. You’ll receive a tracking link for the item when it ships out.
     

    Can I choose the courier?

     Sometimes. It depends on the order.

    • UPS is required for AMMUNITION, POWDER, AND PRIMERS, and these must be shipped to a physical address.
    • When required, the chosen courier will be automatically changed during order processing.
     

    Can I ship to any address?

    Yes, but some conditions apply:

    • AMMUNITION: Any address will suffice in most cases. However, if the shipping and PAL address have a significant discrepancy (ie. different provinces), you may be contacted to confirm your identity/intent prior to shipping.
     

    Can You Ship to Canada and the United States?

    • Q1: Can you ship primers and ammunition to Canada?
      A: Yes — Primereloaders.com proudly ships to all Canadian provinces and territories, including Ontario, British Columbia, Alberta, Manitoba, Quebec, Nova Scotia, and Saskatchewan.
      We comply with all Canadian Explosives Regulations and ship primers, smokeless gun powder, handgun ammo, and rimfire ammo safely under federal transport laws.
      All orders are packed securely and tracked for your convenience.
       Please note: Canadian customers must meet local age and storage requirements when ordering reloading components.

    Q2: Can you ship primers and ammunition to the United States?
    A: Yes — we also ship across the United States, including states such as Texas, Florida, California, Ohio, Pennsylvania, Georgia, and Arizona.
    Our shipping partners follow HazMat and ammunition transport laws set by the U.S. Department of Transportation (DOT).
    We deliver to most states where primer and ammunition shipping is legally allowed, and we’re constantly expanding our coverage.

    Q3: Are there any shipping restrictions?
    A: Because primers and powders are classified as hazardous materials, we currently do not ship to P.O. Boxes or areas where ammunition is restricted by local law.
    Some U.S. states and Canadian territories may have special conditions for the purchase and storage of explosive materials.
    We recommend checking your state or provincial laws before ordering.

    Q4: How long does shipping take to Canada and the U.S.?
    A:

    • Within Canada: 3–7 business days (depending on province).

    • Within the United States: 5–10 business days (depending on state).
      All orders include a tracking number, and shipping times may vary slightly due to HazMat carrier processing.

    Q5: What products can be shipped to Canada and the U.S.?
    A: We currently ship:

    • Primers (Small Rifle, Large Rifle, Small Pistol, Large Pistol)

    • Smokeless Gun Powder

    • Handgun Ammo

    • Rimfire Ammo

    All products are authentic, sealed, and properly packaged to ensure safe delivery under both Canadian and U.S. regulations.